My 02 App Incompatible on Moto g8 power

[Davepi]

When I follow the link to the app from the O2 website, it finds the app in the play store, but it states that it's incompatible with my phone. It's a Motorola Moto g8 Power running Android 11.

[Davepi]

 

[MI5]

@Davepi 

Are you in the UK as you can only download it if you are?

[Trroww]

I have an Oppo phone, use Google play to download and I have had the same message. Seems completely silly it not to work considering they sell these phones in there own stores.

[Enlli]

Well I have the app but as an expreriment followed the link. Guess what. This is an S20+ running Android 12. Guess there is a fault

 

[Enlli]

 

Further to my last post.

I've just tried to open the app. It told me I needed to upgrade and took me straight to the screen in my previous post

Looks like when the app was updated something has gone wrong with the permissions.

[AlexanderMTTH]

I have the same issue on a Xiaomi 10. The fault must be at O2 somewhere. 

[AlexanderMTTH]

When this appeared on mine, there was no actual update on Google Play. So I've uninstalled it, with the intention to install it back... Can't be found on Google Play anymore. 

[Pipstop78]

Same problem im in the UK using a Motorola phone 

[Anonymous]

Hi i am having same issue and im using a samsung galaxy a03 with the newest update