cancel
Showing results for 
Search instead for 
Did you mean: 

Lumia 520 Malfunctioning

Anonymous
Not applicable
Hi.

My 520 Lumia keeps freezing and typing on its own. It's been getting steadily worse of late. Is this a common fault, and is it a fault in the software or hardware.

Any help would be appreciated, as I can't even type a message without it freezing and glitching.

Thanks.
Message 1 of 9
3,091 Views
8 REPLIES 8

Anonymous
Not applicable
Hi

Try turning it off and back on.

Is your firmware up to date

If you've recently performed a software update then it's suggested a hard reset is sometimes requird to stop glitches.

Make a back up first to save your data in the phones memory and move what you can to any sd memory card.

https://www.hard-reset.in/nokia-lumia-520-hard-reset.html
Message 2 of 9
3,078 Views

MI5
Level 94: Supreme
  • 127071 Posts
  • 614 Topics
  • 21943 Solutions
Registered:
If you can't fix it by the usual methods either O2 or Microsoft can take it in for repairs.
We usually recommend the manufacturer over O2 but it's your choice.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 9
3,071 Views

Anonymous
Not applicable

Typing on it's own sounds odd. May be a stupid question, but the screen is clean and dry isn't it? Trying to unlock my phone whilst doing the washing up is nearly impossible as the slightest amount of liquid on the screen sends it haywire!

Message 4 of 9
2,938 Views

viridis
Level 56: Guvnor
  • 13475 Posts
  • 100 Topics
  • 307 Solutions
Registered:
Sounds like a digitizer fault to me.
Would explain all of those fault symptoms.
If a reset doesn't work, it needs repairing.
The freezing is the digitizer cutting out
The glitching is the digitizer going haywire on reconnect
The typing on its own is the same as above.
Message 5 of 9
2,935 Views

MI5
Level 94: Supreme
  • 127071 Posts
  • 614 Topics
  • 21943 Solutions
Registered:
My Z1 is waterproof but trying to use it with rain hitting the screen is impossible wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 9
2,928 Views

viridis
Level 56: Guvnor
  • 13475 Posts
  • 100 Topics
  • 307 Solutions
Registered:
Rain makes a connection on the digitizer grid, each drop registers as a active switch.
If the rain drop connects more than 2 individual localised digitizer gridpoints, it will register as a solid press.
You can see this by holding your z1 at an angle under a slow running tap, as the water runs over the screen, it will connect all the grids in its path and register as a swipe.
If a dry screen acts like that, I would put money on either digitizer software corruption (reset will fix) or faulty digitizer (hardware fix)
Message 7 of 9
2,922 Views

MI5
Level 94: Supreme
  • 127071 Posts
  • 614 Topics
  • 21943 Solutions
Registered:
Yep, spot on slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 9
2,920 Views

viridis
Level 56: Guvnor
  • 13475 Posts
  • 100 Topics
  • 307 Solutions
Registered:

@MI5 wrote:
Yep, spot on slight_smile

Chimpanzees.jpg

Message 9 of 9
2,913 Views