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Aimjstar
Level 1: Joiner
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Registered:
My phone keeps asking me to log into O2; why?
It also things I have an apple phone, I have a Samsung.
Plus, I seen to be using my data even though I'm on my WiFi.
Totally confused. Any advice?
Thank you.
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pgn
Level 63: Greatness Assured
  • 24262 Posts
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Registered:

Hi @Aimjstar.

First, the data usage - Samsung specific help here, and an O2 guide here: Guide: Help make your data allowance last  

Second: Do you mean MyO2 reports you have an iPhone, not a Samsung? Did you upgrade at some point?

Third, are you using App or Browser to access O2? The app guide here might help: Guide: How-to guide for My O2 

Please come back with answers to the Second item to help point you in the right direction 👍

O2CommunityAwardNotCS




O2 Social Media
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pgn
Level 63: Greatness Assured
  • 24262 Posts
  • 176 Topics
  • 691 Solutions
Registered:

Hi @Aimjstar.

First, the data usage - Samsung specific help here, and an O2 guide here: Guide: Help make your data allowance last  

Second: Do you mean MyO2 reports you have an iPhone, not a Samsung? Did you upgrade at some point?

Third, are you using App or Browser to access O2? The app guide here might help: Guide: How-to guide for My O2 

Please come back with answers to the Second item to help point you in the right direction 👍

O2CommunityAwardNotCS




O2 Social Media
SM Icons(Twitter | Instagram | Facebook)















Message 2 of 2
443 Views