I have a Samsung Galaxy Mini. I have had it on a contract for 1 year. Some time ago it started to switch itself off randomly, and I could only switch it off after removing the battery and replacing it.
The battery charges and holds a charge, so that doesn't seem to be an issue.
I contacted O2 and they advised me to do various things, at one point said they would send me instructions by e-mail, which they never did.
Last week, after much live chat, they asked me to send the phone back and I took it to the O2 shop, explained the problem all over again, and the phone was sent off for repair.
Yesterday I received the phone back with a letter saying it was fixed, software updated and ready to go. I charged the phone and it seemed ok until this morning; it was fine when I got up but then it switched off again, and again only worked when I removed the battery and replaced it.
O2 live chat were hopeless, and after 50 minutes with them I asked for a number to call. Called the number, got cut off twice, waited 30 minutes in total only to be told to send the phone back again for repair. I asked if they would replace it even temporarily while it was sent away but they refused. That will be 2 weeks I have been without a phone. The receipt for the repair says it is in warranty, but the problem is non-warranty (not sure how they know that as they don't seem to have a grip on what the problem is). I have been unable to locate their policy on repairs. Hoping someone can advise me and help bring my blood pressure to an acceptable level 😕
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Your best option would be to contact Samsung support and arrange the repair through them to be honest. I and many others have no faith in O2's repairers.
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