cancel
Showing results forย 
Search instead forย 
Did you mean:ย 

Huawei P10 Plus Update

Sul77
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I have been following various news about when the P10 Plus will get an update for Android. I also just noticed that someone posted on this forum that they have an Oreo update for their P10 so where is the P10 Plus update?
Message 1 of 9
2,909 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Chris_K
  • 1851 Posts
  • 404 Topics
  • 161 Solutions
Registered:

We approved the Oreo update for the P10 Plus back in November last year, so you should have it available to you. All I can suggest is to try a manual software update to see if it triggers the download:

 

  • Go to Settings.
  • Tap Update.
  • Tap Check for updates


If that doesn't trigger anything, please confirm:

- Where you purchased your phone (ie, from O2 directly, or via a 3rd party such as CPW)

- What software/build version your phone says you're on


iPhone 15 Megathread //  Don't fall for scams  //  How to get Volt benefits
Contact us on Social MediaFacebook // Twitter // Instagram

View solution in original post

Message 4 of 9
2,843 Views
8 REPLIES 8

Glory1
Level 43: Bright Spark
  • 10294 Posts
  • 85 Topics
  • 123 Solutions
Registered:

Hi @Sul77

 

The only person who would be able to answer your question is @Chris_K who I've tagged into this thread. We are all customers like yourself and wouldn't have this information. If there is any information to be had, he's the man to provide it.

 

Hopefully he can answer your question. Good luck, happy New Year and welcome to the forum Welcome

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


Message 2 of 9
2,901 Views

Sul77
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thank you @Glory1 hopefully @Chris_K can help ๐Ÿ˜Š๐Ÿ‘๐Ÿผ
Message 3 of 9
2,875 Views

Chris_K
  • 1851 Posts
  • 404 Topics
  • 161 Solutions
Registered:

We approved the Oreo update for the P10 Plus back in November last year, so you should have it available to you. All I can suggest is to try a manual software update to see if it triggers the download:

 

  • Go to Settings.
  • Tap Update.
  • Tap Check for updates


If that doesn't trigger anything, please confirm:

- Where you purchased your phone (ie, from O2 directly, or via a 3rd party such as CPW)

- What software/build version your phone says you're on


iPhone 15 Megathread //  Don't fall for scams  //  How to get Volt benefits
Contact us on Social MediaFacebook // Twitter // Instagram
Message 4 of 9
2,844 Views

Sul77
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hi @Chris_K

Thank you for getting back to me. I upgraded through Carphone Warehouse. I have tried the update but nothing happens. Even a complete reset.

Build number: VKY-L09C432B124
Emui version: 5.1
Android version: 7.0
Message 5 of 9
2,797 Views

Sul77
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Any update on this or is it a case of I'm screwed because I upgraded through CPW? ๐Ÿ˜•
Message 6 of 9
2,755 Views

jonsie
Level 94: Supreme
  • 92905 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Sul77
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:
@jonsie How would I know if the phone has O2 firmware?
Message 8 of 9
2,696 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
It's not. That's generic firmware.
Speak to Huawei about your update.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 9 of 9
2,692 Views