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Huawei P10 Plus Update

Sul77
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I have been following various news about when the P10 Plus will get an update for Android. I also just noticed that someone posted on this forum that they have an Oreo update for their P10 so where is the P10 Plus update?
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Chris_K
O2 Social Media Team
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We approved the Oreo update for the P10 Plus back in November last year, so you should have it available to you. All I can suggest is to try a manual software update to see if it triggers the download:

 

  • Go to Settings.
  • Tap Update.
  • Tap Check for updates


If that doesn't trigger anything, please confirm:

- Where you purchased your phone (ie, from O2 directly, or via a 3rd party such as CPW)

- What software/build version your phone says you're on


Hi. I'm from the Social Media Team.

View solution in original post

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Glory1
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Hi @Sul77

 

The only person who would be able to answer your question is @Chris_K who I've tagged into this thread. We are all customers like yourself and wouldn't have this information. If there is any information to be had, he's the man to provide it.

 

Hopefully he can answer your question. Good luck, happy New Year and welcome to the forum Welcome

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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Sul77
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Thank you @Glory1 hopefully @Chris_K can help 😊👍🏼
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Chris_K
O2 Social Media Team
O2 Social Media Team
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We approved the Oreo update for the P10 Plus back in November last year, so you should have it available to you. All I can suggest is to try a manual software update to see if it triggers the download:

 

  • Go to Settings.
  • Tap Update.
  • Tap Check for updates


If that doesn't trigger anything, please confirm:

- Where you purchased your phone (ie, from O2 directly, or via a 3rd party such as CPW)

- What software/build version your phone says you're on


Hi. I'm from the Social Media Team.

View solution in original post

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Sul77
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Hi @Chris_K

Thank you for getting back to me. I upgraded through Carphone Warehouse. I have tried the update but nothing happens. Even a complete reset.

Build number: VKY-L09C432B124
Emui version: 5.1
Android version: 7.0
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Sul77
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Any update on this or is it a case of I'm screwed because I upgraded through CPW? 😕
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jonsie
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If you have O2 firmware then @Chris_K can answer this. 

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Sul77
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@jonsie How would I know if the phone has O2 firmware?
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MI5
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It's not. That's generic firmware.
Speak to Huawei about your update.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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