Help needed mms

[Anonymous]

Hi, 

I have a Samsung Galaxy 2, and for some reason I am no longer able to send pictures messages, I have had the setting re-sent and haven't used any of my allowance.

Any ideas?

Kind regards

Esta

[MI5]

Contract or PAYG ? Do you have MMS allowance ?

[Anonymous]

I'm on contract and it says I have 20 MMS per month, it used to be fine, not sure whats going on 

[MI5]

Check in Settings >More >Mobile Networks >Access Point Names and see if you have an O2 MMS apn listed. If so, open it and copy down the settings here.

[Anonymous]

I have two options one says internet mobile.o2.co.uk the other one is wap.o2.co.uk, is this what you mean?

[MI5]

Your in the right area but have the wrong settings. The settings should be as follows. Reboot phone after doing this and try again.

1. Tap the Menu key
2. Tap Settings
3. Tap Wireless & network
4. Tap Mobile networks
5. Make sure that the Use packet data box has a green tick in it (tap box to change)
6. Tap Access Point Names
7. Tap the Menu key
8. Tap New APN
9. Tap Name then tap the text box and enter O2 Pay Monthly then tap OK
10. Tap APN then tap the text box and enter wap.o2.co.uk then tap OK
11. Tap Proxy then tap the text box and enter 193.113.200.195 then tap OK
12. Tap Port then tap the text box and enter 8080 then tap OK
13. Tap Username then tap the text box and enter o2wap then tap OK
14. Tap Password then tap the text box and enter password then tap OK
15. Skip past Server as this is preset as Not set
16. Tap MMSC then tap the text box and enter http://mmsc.mms.o2.co.uk:8002then tap OK
17. Tap MMS proxy then tap the text box and enter 193.113.200.195 then tap OK
18. Tap MMS port then tap the text box and enter 8080 then tap OK
19. Tap MCC then tap the text box and enter 234 then tap OK
20. Tap MNC then tap the text box and enter 10 then tap OK
21. Tap Authentication type and tap PAP
22. Tap APN type and tap Internet + MMS
23. Press the Menu key
24. Tap Save
25. Tap the circle next to the new profile so a green dot appears in it
26. Press the Back key four times to return to the main menu.

[Anonymous]

I have those settings and still cannot send, am I being daft?

[MI5]

Delete both your current apn's and replace them with the one above. Make sure you have data enabled and all should be good (assuming your account is OK and nothing has changed there)....

[Anonymous]

Still not working, my account is fine, whats ging on?

More info

More info

[jonsie · Accepted solution]

At this stage you need to call customer service and have them remove MMS provisioning from your accoune and then to add it again. The process takes 24 hours but it's important that you get an adviser that understands that it HAS to be removed.