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HTC Desire 510 | Intermittent loss of GPS signal

Anonymous
Not applicable

Hi Guys,

 

Just wanted to inform you about my experience with HTC repair centre and HTC Desire 510 gps functionality. I have been having intermittent issues with gps signal loss. I have tried different GPS apps and issue is always the same. Signal loss can take around 2 minutes and it intermittent.

 

My wife has got the same model and guess what... yes it is excatly the same issue. Also if you google this issue you can find more people having excatly the same problem:

 

http://forum.xda-developers.com/desire-510/help/gps-signal-lost-t2979312

http://www.htcforums.com/desire/15158-htc-desire-510-intermittent-failing-gps-signal-print.html

 

I have raised this issue with HTC and my phone was sent to their repair centre. I was without the phone for around 2 weeks. I have received it last week and there was no explanation attached as to what has been replaced \ fixed. I have tested it over the weekend and issue remains the same.

 

I have spoken to HTC today (Madelene from HTC support) and was told that it was a serious issue and motherboard needed to be replaced. Madelene advised me that they are unable to get me a refund and I should speak to Retailer.

 

So if you want to buy brand new HTC Desire 510 and use it GPS functionality do not waste your time. Go for a different brand and save your time. It looks like HTC is delievering faulty product knowing about it and not doing anything about that. It is my first experience with this company and definately the last one.

 

I will be speaking to O2 this week to get a refund for both phones. Will let you know the outcome...

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jonsie
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Good luck with that, I think it will be a struggle.....

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viridis
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You will be offered a repair, unfortunately
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perksie
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HTC not trying too hard then!

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Cleoriff
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It's a sad state of affairs that you have been sold phones that aren't fit for purpose. You could complain via this route

http://www.o2.co.uk/how-to-complain

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MI5
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@viridis wrote:
You will be offered a repair, unfortunately

And then they will tell you phones are water damaged! 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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viridis
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One bridge at a time....
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Anonymous
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Quick update on this issue....

 

I have been told by O2 retailer in Manchester that they are not going to issue a refund. Their process requires repairing phone (3 attempts :O).

 

So I decided to repair it again (well what are my options...) - hopefully this time they are going to do it properly slight_smile


I was advised that it should take up to 5 working days. Lad from shop asked me why I have not contacted them directly in first place - he said that they use different repair centre and it should be repaired quicker. Will see...

 

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Cleoriff
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Hope it works this time @Anonymous...as you say you had no other option really wink

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MI5
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Actually they use the same repair outfit as HTC but the difference is the o2 techs don't specialise in one particular make like the manufacturer specific techs do.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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