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GalaxyS4

Anonymous
Not applicable

The ringtone constantly switches itself off so I miss calls and notifications all the time.

So annoying I have to keep checking the ringtone is on.

 

I have just missed an urgent call from my daughter because of this.

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Anonymous
Not applicable

@Anonymous wrote:

The ringtone constantly switches itself off so I miss calls and notifications all the time.

So annoying I have to keep checking the ringtone is on.

 

I have just missed an urgent call from my daughter because of this.


Have you tried a factory reset

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Cleoriff
Level 94: Supreme
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Hi @Anonymous

Are you hitting the volume up/down when locking/unlocking screen?.... This seemd to be the most common reason when I checked the Android forums.
Also, are you using ringtones on the external sd card?
The device can sometimes lose track of these and will go silent.

Have a look at this thread...

http://androidforums.com/threads/galaxy-s4-phone-keeps-going-to-silent-or-vibrate.798029/

 

 
 

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MI5
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Do you use a pin to lock the screen?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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@mobi have you tried the options suggested by the users? The more info you give, the better

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viridis
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Does it have a flip case?
Some of these can press against the volume button before screen timeout
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jonsie
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Mine does the same depending on how you hold it.....:smileywink:

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