cancel
Showing results for 
Search instead for 
Did you mean: 

Failing to roam after crossing an EU border

Gxwr
Level 1: Joiner
  • 6 Posts
  • 1 Topics
  • 0 Solutions
Registered:

When I arrived in an EU country from the UK, and when I cross any EU border, my SIM fails to reconnect. Roaming is on and I have the European bolt-on. If I deactivate/reactivate the SIM sometimes it works. Other times I have you Trevor the phone. I always get it back but it's a major pita. What is wrong?

Message 1 of 11
346 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 127543 Posts
  • 614 Topics
  • 22185 Solutions
Registered:

@Gxwr 

I'd start with a new sim card.

Pop into any O2 shop and they will swap you to a new one free of charge.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 7 of 11
279 Views
10 REPLIES 10

Gxwr
Level 1: Joiner
  • 6 Posts
  • 1 Topics
  • 0 Solutions
Registered:

@Gxwr wrote:

When I arrived in an EU country from the UK, and when I cross any EU border, my SIM fails to reconnect. Roaming is on and I have the European bolt-on. If I deactivate/reactivate the SIM sometimes it works. Other times I have you Trevor the phone. I always get it back but it's a major pita. What is wrong?


Reboot. Trevor does not help.

Message 2 of 11
317 Views

MI5
Level 94: Supreme
  • 127543 Posts
  • 614 Topics
  • 22185 Solutions
Registered:

@Gxwr 

Have you got your network selection set to auto?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 11
314 Views

Gxwr
Level 1: Joiner
  • 6 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have. Also, APN is mobile.O2.co.uk

Message 4 of 11
306 Views

MI5
Level 94: Supreme
  • 127543 Posts
  • 614 Topics
  • 22185 Solutions
Registered:

How old is your sim card @Gxwr ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 11
301 Views

Gxwr
Level 1: Joiner
  • 6 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Between 4 and 5 years. I joined to use TuGo and did so for a few months until it closed. Btw I have a dual SIM phone with Orange France in slot 2 which is fine including wi-fi calling. Primary calls and all data are on O2 though. Thanks for the discussion.

Message 6 of 11
287 Views

MI5
Level 94: Supreme
  • 127543 Posts
  • 614 Topics
  • 22185 Solutions
Registered:

@Gxwr 

I'd start with a new sim card.

Pop into any O2 shop and they will swap you to a new one free of charge.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 11
280 Views

jonsie
Level 94: Supreme
  • 87021 Posts
  • 594 Topics
  • 5133 Solutions
Registered:

@Gxwr wrote:

I have. Also, APN is mobile.O2.co.uk


Is that a typo @Gxwr as the APN should be  mobile.o2.co.uk

You have it as a capital O?

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




Message 8 of 11
274 Views

Gxwr
Level 1: Joiner
  • 6 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Excellent idea, thanks, I'll do that when I return to the UK. Will have to wait a while to be able to test the result though!

Message 9 of 11
274 Views

Gxwr
Level 1: Joiner
  • 6 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Yes, a typo. Didn't realise it mattered. Thanks.

Message 10 of 11
270 Views