I dropped my samsung s6 in water this morning, it was in water about 5 seconds before i got it out and put it in rice. Its still in rice but recently the blue light just appeared on and the screen is black.
I'm worried that if i have to replace it my insurance wont cover it. Basically I just cancelled my insurance yesterday however they said I have to pay up until the end of the month before its cancelled. So does this mean that my phone is still covered to be repaired/replaced?
Solved! Go to Solution.
I would think technically yes it is but you need to call them first thing in the morning. Please don't use live chat for this.
Good news indeed. However, you do need to be aware that if there is still moisture in any of the internal components it could shorten the life of the phone by corrosion of those or other connections.
I'm not trying to worry you but felt it was something you need to take into consideration and may be worth speaking to the insurance company to log your concerns so they at least know about it should one those components fail.
If there are signs of water damage the warranty wouldn't cover it.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
Track usage, upgrade and get support with the My O2 appDownload My O2