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Disgusted with Phone repair

Anonymous
Not applicable
Basically i sent my phone into repair and surprise surprise anovo said it was water damage but im sending it off to lg i recieved it back today, when i sent it off it had a tempered glass screen protector and a good case on it but now they arent on it anymore also there are scratches on the back of my phone and cracks on the side also there is tissue or something behind the battery and in the earphone and charging ports, when it got sent it was spotless always had a case and screen protector on it i am fuming what do i do?
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MI5
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Go back to LG and complain.
You need to check your IMEI number too as you may have been sent the wrong phone back.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 9
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jonsie
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Did you take any photographs before you sent it to them. it's always advisable as we know from experience what they are like.

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Message 3 of 9
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Anonymous
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Same IMEI im sending it to lg now anyway o2 repairs are terrible, i didnt take pictures but the guy from the o2 store put the phone condition as great before it got sent off
Message 4 of 9
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MI5
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I couldn't open the picture you posted here http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/LG-G3-Repair-Centre-Outcome/td-p/90817... but hopefully it shows the condition previously?
Toby also offered assistance on that thread so it would be worth you dropping him a PM too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 9
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MI5
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@Anonymous wrote:
the guy from the o2 store put the phone condition as great before it got sent off

Thats good at least you have something to support you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 9
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Cleoriff
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Another poor show from Anova...:smileysad:

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Message 7 of 9
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Anonymous
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Why do O2 trust this shocking service 

Message 8 of 9
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djlukew
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I would just like to add that it does state not to send any accessories as you won't get them back
Message 9 of 9
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