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Code request to add esim to phone

Bobstar
Level 1: Joiner
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Hi, 

 

I bought a 12 month contract today for one of your plans but cannot access data until I download the esim to the phone, unfortunately my account doesn't day I have brought a product and I cant login to the O2 app to get access to service either whilst I am in Europe.

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MI5
Level 94: Supreme
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@Bobstar 

You need to contact O2 but I doubt there is much that can be done until you are back in the UK.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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