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Can anyone help with new upgrade I received today which isn't connecting to the network?

Anonymous
Not applicable

Received new upgrade today and cannot connect to network.

Any ideas?

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MI5
Level 94: Supreme
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First thing, if sim is not active, is a sim swap http://swapmysim.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128140 Posts
  • 614 Topics
  • 22494 Solutions
Registered:
First thing, if sim is not active, is a sim swap http://swapmysim.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Not applicable

Turn your mobile data on in settings

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jonsie
Level 94: Supreme
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Registered:

Once the sim swap is done text ACTIVE to 2020, save the settings and reboot the phone.

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