Amazingly bad service

[Anonymous]

I just spent nearly an hour on line with chat. Amazing chat helpers, disaterous O2 back up!!! O2 should be ashamed!!!

It took 3 transfers and a long time so ascertain my new sim card had expired. I had been away in USA for 2 months, I already have an O2 monthly account and wanted to add a pay as you go sim. You would think that was easy?? NO WAY. I am on the egde of going to another provider it was such a bad experience.

[Anonymous · Accepted solution]

You can complain here

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(RelatedHe...

[MI5]

For info you can order a free payg sim from here https://www.o2.co.uk/shop/sim-cards/pay-as-you-go/

[jonsie]

Or pick one up at any O2 store or major retailers and newsagents. Then you can link them in My O2.