Hey @Black
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone
It might also be worth checking my o2 and also check the App Stores and see what you purchased,
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
