my order

[Radulescu]

good evening I also placed an order with you on the site and I did not receive any answer about the order but the money was extracted from the card the guarantee they asked me for

[MI5]

@Radulescu 

You'll need to call customer service to check the status of your order.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.