lost payment

[michiep]

hi so i made a payment in february which was lost finally had an email to say payment has been found and added to my account but it’s still showing as an overdue payment customer service is useless telling me to recall from my bank 

what do i do 

[madasaf1sh]

@michiep 

Contact your bank and recall the payment.. And then repay it to o2, or setup a direct debit so in the future this doent happen..  

It may still show as overdue until your next billing date, or 48 hrs have passed.

[michiep]

bank wont recall the money has 02 have already had the payment i’ve called several times to both bank and 02 

[Oxonian]

@michiep 

I suggest that you contact your bank to obtain the unique transaction identification number of your payment. It will be a sixteen digit number.

You will then provide this to O2 so that they can search for your remittance in their accounting records and correctly credit it to your account. 

On the setting up of a direct debit :-

Guide: How to Pay Your Bill (Contract)