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iPhone 14 pro max

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Hollie22
Level 1: Joiner
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on ‎02-11-2022 11:25

on ‎02-11-2022 11:25

I ordered my upgrade on 4th October, it said that it can take up to 3 weeks due to stock issue. 
It's been 4 weeks now, I've tried to contact o2 to ask when their due the stock and when I am gonna get my new phone and they always busy and don't answer. 

doesn't anyone have info? 
I would literally drive to pick it up at this point. 

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gmarkj
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on ‎02-11-2022 11:30

on ‎02-11-2022 11:30

There are wider supply issues with the iPhone 14 @Hollie22 - Apple are prioritising their own customers/orders so there is a limited number of handsets being sent to networks.

You're best bet is to contact the sales team as they can help you with that – message them on Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 66: Unequalled
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on ‎02-11-2022 11:30

on ‎02-11-2022 11:30

There are wider supply issues with the iPhone 14 @Hollie22 - Apple are prioritising their own customers/orders so there is a limited number of handsets being sent to networks.

You're best bet is to contact the sales team as they can help you with that – message them on Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
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on ‎02-11-2022 11:37

on ‎02-11-2022 11:37

@Hollie22 

See main thread here iPhone 14 & Apple Watch - Megathread 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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