Access For All
A place to find out all about O2’s Accessibility options, get support and share experiences. Any feedback and ideas are welcome.
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Forum Posts

Android Accessibility Videos 📱

Here are some Android Accessibility videos These are guides on how to use hearing aid support, voice access, sound amplifier and many other functions and features that you can utilise on your Android device. We hope that some of these videos can be u...

RafaC by Former Staff
  • 5095 Views
  • 0 replies
  • 0 kudos

Apple Accessibility Videos 📱

Below, are some of Apple's very own accessibility videos for the iPhone. From using your iPhone without seeing the screen, to adapting gestures to your physical needs, discover how the accessibility features built into your Apple devices can help you...

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lewys-gp by Former Staff
  • 7368 Views
  • 3 replies
  • 2 kudos

A guide to personalising your phone

Hi everyone, Have you ever struggled to read your text messages because of the font being too small to read? Or wondered if elements on your device's display could be bigger, smaller, darker or brighter based on your personal preference? There are ma...

Adjusting Text Size on Android - step 1 Adjusting Text Size on Android - step 2 Adjusting Text Size on Android - step 3 Adjusting Text Size on Android - before
Marjo by Former Staff
  • 11791 Views
  • 12 replies
  • 4 kudos

Access For You: Registration

Hi everyone, If you would like to register for our Access For You service please send us a private message* with the following details and one of our team will get back to you. *In order to send a private message you will need to sign in with your My...

Access for All logo
EmilieT by Former Staff
  • 30859 Views
  • 0 replies
  • 3 kudos

Access For All

Hi everyone, Welcome to the Access For All board! In this space, you will be able to find out all about O2’s Accessibility options, get support and share experiences. All feedback and ideas are welcome, and if you're not sure where to start here are ...

Access for All logo
EmilieT by Former Staff
  • 9748 Views
  • 7 replies
  • 1 kudos

Resolved! Order

Hi I placed an order for a contract why’s it not being processed? It took the upfront fee and said next day delivery but I’ve had no email to say it’s been dispatched and it’s not even being processed. What’s going on?

Pete900 by Level 1: Joiner
  • 529 Views
  • 3 replies
  • 0 kudos

Resolved! Data and coverage

I moved from EE to O2 a few months ago and I'm wishing I didnt. Calls are patchy, data is poor and this is even when I have 3 bars. I have tried all trouble shooting instructions but nothing helps. Never had any issues with EE at all. Are there any o...

anneham12 by Level 1: Joiner
  • 501 Views
  • 6 replies
  • 0 kudos

Resolved! Text Message

Hi, just checking my bill, there are 2 messages sent from my Mobile to 07815157181, I have not sent these, does anyone recognise the No as I seem to think maybe my mobile as been hacked, how can I stop these messages being sent, they were sent just a...

SRB by Level 1: Joiner
  • 421 Views
  • 2 replies
  • 0 kudos

check spend cap and change if necessary

hi - I have just changed my tariff over the phone with an O2 agent and asked that the existing send cap of £0 is left in place. He said he would but also said I can check it my self on the O2 app.The issue is I just can not find how to check it or ch...

rajbob by Level 1: Joiner
  • 338 Views
  • 2 replies
  • 0 kudos

Resolved! Payment

I would like to speak to customer service about my bill 

Max36 by Level 1: Joiner
  • 367 Views
  • 1 replies
  • 0 kudos

Resolved! Amazon extra

Hi, just recently upgraded and pick the extra of 6 months Amazon Prime. Had the link text to me but when I log in to Amazon it says there has been an error and to try again or go back to O2. Tried multiple times to get it done but to no avail. Please...

Resolved! Swapping to a esim

I recently brought a Samsung a54 5g.I used my esim from my old Samsung a52. It's been longer than 24 hours and I get anxious not having a working phone. Can anyone help?I have switched it on and off but still says emergency calls only. Thank you in a...

Resolved! Moved from Lyca Mobile to O2 now only Emergency Calls

I moved from Lyca Mobile to O2 on 13th April and since morning 11:00AM till now only Emergency Calls. Spoke to a few at O2 and didn't look like they knew what is was. Basically my SIM has not been provisioned by O2. Was told its faulty sim and need t...

Nkuch211 by Level 1: Joiner
  • 1384 Views
  • 4 replies
  • 0 kudos

Resolved! Bill

I’m using an app (similar to airtime reward) where I can spend money to my O2 bills. I did sent 5£ do I can see anywhere in the app ( the other app showing it’s been get but as it was first time I would like to check) it’s arrived or have to wait 22 ...

Ogre66 by Level 2: Apprentice
  • 930 Views
  • 3 replies
  • 0 kudos