Access For All
A place to find out all about O2’s Accessibility options, get support and share experiences. Any feedback and ideas are welcome.
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Forum Posts

Android Accessibility Videos 📱

Here are some Android Accessibility videos These are guides on how to use hearing aid support, voice access, sound amplifier and many other functions and features that you can utilise on your Android device. We hope that some of these videos can be u...

RafaC by Former Staff
  • 5236 Views
  • 0 replies
  • 0 kudos

Apple Accessibility Videos 📱

Below, are some of Apple's very own accessibility videos for the iPhone. From using your iPhone without seeing the screen, to adapting gestures to your physical needs, discover how the accessibility features built into your Apple devices can help you...

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lewys-gp by Former Staff
  • 7604 Views
  • 3 replies
  • 2 kudos

A guide to personalising your phone

Hi everyone, Have you ever struggled to read your text messages because of the font being too small to read? Or wondered if elements on your device's display could be bigger, smaller, darker or brighter based on your personal preference? There are ma...

Adjusting Text Size on Android - step 1 Adjusting Text Size on Android - step 2 Adjusting Text Size on Android - step 3 Adjusting Text Size on Android - before
Marjo by Former Staff
  • 12357 Views
  • 12 replies
  • 4 kudos

Access For You: Registration

Hi everyone, If you would like to register for our Access For You service please send us a private message* with the following details and one of our team will get back to you. *In order to send a private message you will need to sign in with your My...

Access for All logo
EmilieT by Former Staff
  • 31185 Views
  • 0 replies
  • 3 kudos

Access For All

Hi everyone, Welcome to the Access For All board! In this space, you will be able to find out all about O2’s Accessibility options, get support and share experiences. All feedback and ideas are welcome, and if you're not sure where to start here are ...

Access for All logo
EmilieT by Former Staff
  • 10089 Views
  • 7 replies
  • 1 kudos

Can't speak to anyone

Why cant you speak to anyone called 3 times and each time over 30 mins on hold and in a queue. Bloody ridiculous

Resolved! Change number

Can I go into any o2 shop and request a phone number change I’m monthly 

Darrenj1 by Level 1: Joiner
  • 424 Views
  • 5 replies
  • 0 kudos

Resolved! Delivery for upgrade phone impossible as a teacher

I have tried over an hour to be able to get an upgrade phone delivered but DHL who O2 use cannot specify a time or a day other than a working week. As a teacher I cannot take time off so does this mean I am discriminated against by O2. O2 say they ca...

Teacher by Level 1: Joiner
  • 258 Views
  • 3 replies
  • 0 kudos

Fraudulent purchase of a high end iPhone

I was victim of a fraudulent claim on or around 3rd April which I reported to O2 on the 12th April a high end iPhone was purchased and my O2 package altered from £17 monthly 1Gb to £26 100Gb deal!I have continuously been in contact with O2 operatives...

Davi_3 by Level 1: Joiner
  • 381 Views
  • 3 replies
  • 0 kudos

Phone Not Delivered

I order an iPhone 15 pro max on Friday 12th January at 17:45pm and it is now Thursday 18th. My order status is on “confirmed” however the website says I should receive it the following Tuesday or Wednesday and I have not. I’ve attempted to talk to th...

Harvey27 by Level 1: Joiner
  • 162 Views
  • 1 replies
  • 0 kudos

Resolved! Phone contract

Hi does my phone contract renew automatically or will it just stop on the end date. Tia.

No_clue by Level 1: Joiner
  • 302 Views
  • 2 replies
  • 0 kudos

New SIM - not working

I recently got a new phone and needed a new SIM same number and contract. I have received the SIM and put it in my new phone. it doesn’t work. In settings it acknowledges that O2 is the network, but the phone claims it has no service. I can’t receive...

Isiador by Level 1: Joiner
  • 228 Views
  • 2 replies
  • 0 kudos

No confirmation

What shall I do if I have ordered a new phone from o2 but had no confirmation email or tracking?

Austin2 by Level 1: Joiner
  • 167 Views
  • 1 replies
  • 0 kudos