on 28-04-2022 15:12
Could someone help me please, I normally use the chat as I’m deaf however they saying agents busy.
I normally pay £55 and have done for abit now, untill today they have took £61 apprently it’s for VAT? What’s this for and why has it been taken after not all these months??
thankyou
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on 28-04-2022 15:20
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
on 28-04-2022 15:20
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
on 28-04-2022 15:21
on 28-04-2022 15:21
@Annalisse27 Your charges would have increased with relation to the Retail Price Index, which goes up every year and with every network. It's something you agree to in the small print of your Terms & Conditions.