Transferring my number to a new phone purchase

[sparkles83]

Hi. I am purchasing a new phone and contract online. I wish to transfer my number over from Vodafone. Still, as technically I am already an O2 customer (I pay for my daughter's contracts), the only option it is giving me is to upgrade an existing number or get a new number. Do I get a new number and then, once the phone arrives, request this number to be changed to my old one? 

[jonsie]

You need to obtain a PAC code from Vodafone and give it to O2

Guide: Migration & porting into O2 

Guide: How to get your PAC [June 2021 Update] 

[MI5 · Accepted solution]

@sparkles83 

You need to get a new number then port in your Vodafone number Guide: Migration & porting into O2 

[sparkles83]

Thank you. I've got the PAC code but it isn't giving me an option to input when purchasing online.

[sparkles83]

Thank you 😊

[MI5]

Welcome @sparkles83 

[gmarkj]

Don't worry about providing the PAC when ordering @sparkles83 as o2 seems terrible at doing anything with it.

Wait until everything arrives and then follow the process in the guide above.