Switch up.

[Markab17]

Hi, I recently made an insurance claim for a lost phone with O2 insure. I was wondering if you can still do the switch up with a replacement phone after an insurance claim?   I asked in an O2 store and the guy said no because the serial number on the phone would be different from the original phone.  But when I looked on the O2 site it says you can still do switch up with a replacement phone.

[pgn · Accepted solution]

You may need to keep records of the insurance claim and loss handy in that event, @Markab17 - https://community.o2.co.uk/t5/Pay-Monthly/Insurance-vs-AppleCare-with-Switch-Up/m-p/1591407/highligh...

Switch Up generally seems to be poorly understood by staff in many O2 stores, sadly. Keep all paperwork or emails. Good luck!