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Spend cap

Jimmy4
Level 1: Joiner
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So all I am trying to use my spend cap for a purchase my spend cap is £200 I’ve spent £13.99 yesterday but now I try to make another purchase I get the code type it in but then tells me they couldn’t verify or it just doesn’t go through and says I need to contact my provider I have messaged o2 and all they can advise is to pay the £13.99 then I can try and use my spend cap but surely I shouldn’t have to pay this to use my spend cap when it’s no where near the max cap? 

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JP5
Level 2: Apprentice
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What are you trying to purchase that you want to use your spend cap for ?  ( https://www.o2.co.uk/business/support/accounts-and-billing/spend-cap ) if its covered  in the Spend Cap T&C then its worth querying with O2 again.

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