S21 Ultra Preorder Galaxy Buds Pro

[Jebb218]

How can I get a replacement for my Preorder gift? The Right earbud has a pretty loud buzzing while on ANC and Ambient sound that it's deafening. I tried to reset and use different tip sizes but the result is still the same.

[Bambino · Accepted solution]

@Jebb218 As the gift is direct from Samsung I would imagine they are the one to contact: https://www.samsung.com/uk/support/