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Steve35
Level 1: Joiner
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on ‎12-02-2024 07:24

on ‎12-02-2024 07:24

I have just seen two charges for a premium message which I haven’t signed up for. Any suggestions

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TallTrees
Level 49: Rootin' Tootin' 
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on ‎12-02-2024 07:49

on ‎12-02-2024 07:49

Yes, contact o2 customer services 

Ask them to put a premium charge BAR on your phone often these are accidental

@Steve35 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Or phone them on 202 or 0344 809 0202 (contract) 

4445 or 0344 8090222 (PAYG)

 

 



HAPPINESS IS BEE SHAPED

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TallTrees
Level 49: Rootin' Tootin' 
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on ‎12-02-2024 07:51

on ‎12-02-2024 07:51

Also @Steve35 

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 



HAPPINESS IS BEE SHAPED

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Enlli
Level 65: Ultra-cool
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on ‎12-02-2024 08:23

on ‎12-02-2024 08:23

Have a read of this

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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on ‎12-02-2024 10:33

on ‎12-02-2024 10:33

@Steve35 

Another guide to help Guide: Tips to avoid unexpected charges on your bill 

and guide to bars Guide: O2 BARs 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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