- 2 Posts
- 2 Topics
- 0 Solutions
1 ACCEPTED SOLUTION
Accepted Solutions
- 144308 Posts
- 634 Topics
- 27660 Solutions
Not sure why you'd be refused to buy a PAYG phone but if the order didn't complete, O2 won't have taken any money.
Your bank will hold it in a shadow account and return it to you in a few days time, depending on their policy for this.
If you wish to confirm this with O2 you You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am
- 144308 Posts
- 634 Topics
- 27660 Solutions
Not sure why you'd be refused to buy a PAYG phone but if the order didn't complete, O2 won't have taken any money.
Your bank will hold it in a shadow account and return it to you in a few days time, depending on their policy for this.
If you wish to confirm this with O2 you You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am
