Paid of device plan they took money but still asking for it

[dawn24]

Hi I have paid my device plan of so I can upgrade early, but still can't do nowt as they still want the money yet its showing on my account they have taken it so I'm not paying again 

[MI5]

@dawn24 

Some recent direct debits have failed.

You can get in touch with Payment Management team on 0800 902 0217 who’ll confirm for you.
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Oxonian]

@dawn24 

I suggest that you contact your bank and get the unique transaction identification number for your payment. It will probably be a sixteen digit number. 

You will need to provide O2 with that number so that they can trace your remittance.