O2 network not been working all day

[Salma4]

hi my o2 network has not been working all day..I cannot contact anyone or send text messages to anyone..I turned the phone off and on again and still not working..could you please send me a new SIM card as soon as possible with the same contact number 

[Oxonian]

@Salma4 

Your starting point is :-

Guide: Text Message Tips (not sent or received) 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

We cannot send you a new SIM as this is a customer to customer community with no access to accounts. You will need to contact O2 to request one if the advice in those guides does not get you up and running again :-

Guide: How to find help & contact O2 

Alternatively, you can visit an O2 retail store with photographic identification (photo ID) :-

Store locator | O2 UK | Find Your Nearest O2 Store

https://stores.o2.co.uk/