on 06-10-2023 11:29
I am having issue with my upgrade spoken to someone on chat and on customer service but still have no answers or resolution anyone have any ideas apart from cancelling all contracts and finding somewhere better
on 06-10-2023 11:39
Maybe try sales direct
You can call them on 0800 081 0255
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
on 06-10-2023 11:40
You don't state what the issue actually is.
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 020
on 06-10-2023 21:29
If you are looking for help or advice with regard to an upgrade, a visit to anO2 retail store might be worth considering :-
Store locator | O2 UK | Find Your Nearest O2 Store
However, if you have already upgraded and have a problem, then that might not lead to resolution.
What problem are you trying to address ?