Number transfer

[Craig17]

Provided a PAC code to transfer number from 3 to O2 on the 28th June. Today is 5th July and the number has still not been transferred. I was disconnected from 3 by O2 on the 29th, but unfortunately the number has not been moved to my new O2 account number.

Several phone calls with several promises that the number will be transferred.

Several messages on O2 APP also with promises that the number will be transferred. 7 days later number still not transferred. 

Anyone out there got any ideas on how I can get my number transferred from 3 to O2.

Apparently this is a simple process that O2 do not know how to complete.

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

[MI5]

@Craig17 

I'll ask @O2Emma to check for you.

[O2Emma]

Hi @MI5 I will pick this up thanks.

Hi @Craig17 I will send you a private message to look into it for you.

[O2Emma]

Hi @O2Sarah- Can you look into this for @Craig17 please.

[O2Sarah-]

Thanks for the tag @O2Emma 

@Craig17 I will send you a private message so we can look into this