My account

[jamesc21]

O2 have generated 4 accounts under my name, and I am unable to access it. I cannot upgrade, request a PAC code or do anything? I’ve contacted them multiple times and even escalated to Ofcom and still nothing. Anyone else having the same issues 

[jamesc21]

 

[MI5 · Accepted solution]

@jamesc21 

O2 have messed up a system update which is effecting thousands of customers.

You'll need a new email address that's not been used on O2 before.

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

[jamesc21]

So if I do that this will be resolved?? Been going on for over a month and still nothing . Their idiotic advisors cant resolve this 

[MI5]

That's how I had to do it @jamesc21 so there's a high level of confidence in it.

[jamesc21]

That still hasn’t sorted it??? They’re useless

[Dave-O2]

@jamesc21 Can you please drop me a PM with some more details and I'll take a closer look.