cancel
Showing results for 
Search instead for 
Did you mean: 

My O2 Extra Amazon Prime Video doesn't work!

Moonbeam111
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I previously upgraded SIM only and was offered Amazon Video 6 months free which I took. After the offer ended, I kept Amazon Video but paid for the subscription. Last Thursday 28th Oct, I upgraded my phone and was offered an O2 Extra free for 6 months, I chose Amazon Video again. I immediately received an email notification stating that the old subscription I had, had been cancelled. A link from O2 then followed to reactivate the Extra for free. Unfortunately, the link did not work. Upon clicking on it, it stated that the link was no longer available. I have made 4 calls to O2 Customer services with each advisor attempting various methods to reinstate the Extra, all of which have failed. I have since receive 4 new links, all separately today, via text message and email from O2 for Amazon Prime Video. When clicked on each time, it says activation links are no longer valid. My O2 app, shows the Extra waiting to be applied via a click, once clicked, the link fails. Has someone experienced this? And is there an O2 person who knows the solution! 😫

Message 1 of 6
588 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 128150 Posts
  • 614 Topics
  • 22500 Solutions
Registered:

@Moonbeam111 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 6
585 Views
5 REPLIES 5

MI5
Level 94: Supreme
  • 128150 Posts
  • 614 Topics
  • 22500 Solutions
Registered:

@Moonbeam111 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 6
586 Views

Moonbeam111
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks, I will try to contact O2 via one of those links. Not sure if it will make a difference as all O2 advisers appear to be stumped for a fix.

Message 3 of 6
574 Views

Moonbeam111
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Unfortunately, this hasn't seemed to work. I keep getting sent various Amazon Video activation links from the O2 Team, when clicked on, the following message is given, " It looks like your activation link is no longer valid". I have attempted to access the link using an alternative device and browser with no luck. Has anyone else experienced this? It's so frustrating because O2 don't appear to be acknowledging the issue.

Message 4 of 6
529 Views

Hasi
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

I am in the same situation, did you got your problem solved.

Message 5 of 6
487 Views

Cleoriff
Level 94: Supreme
  • 112448 Posts
  • 801 Topics
  • 6697 Solutions
Registered:

@Hasi 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Veritas Numquam Perit

Girl in a jacket
Message 6 of 6
484 Views