Mobile Dats

[DsvieB]

Just back from a weekend in Gdansk and was unable to use mobile data on my iPhone 13. I could only use the phone when I was connected to the internet by signing in when I was somewhere it was available 

[MI5]

@DsvieB 

Some things to try:

Check data roaming is on in phone settings.

Manually search for another network

Turn off 5g

Change your data APN to "mobile.o2.co.uk"

Check with O2 whether you have a roaming bar on your account. Do this via social media

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter (X)( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

Guide: How to find help & contact O2 

[DsvieB]

Thanks for that, I contacted O2 through Twitter and it looks like since I transferred from Virgin I’ve not had travel on my package. This has now been added though don’t understand how it wasn’t transferred when O2 took over

[MI5]

Welcome