Linking virgin accounts so I can change my tarrif

[Mary3children]

PLEASE HELP

i have two numbers, originally Virgin

both have been transferred to O2

i spent over THREE hours talking to ???? Regarding the fact that although I pay for two numbers at separate times of the month I can only see one on my O2 account.  I just dont know what to do 😱😢.  I was passed from person to person, department to department.  No one understood what I was saying.

PLEASE is there any way of talking to a person at O2 who is not reading from a script and speaks understandable English

I am absolutely desperate

thank you community

[MI5]

@Mary3children 

O2 have messed up a system update which is effecting thousands of customers.
This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2