Leaving O2

[ahbarlow]

I have been with o2 for a while but unfortunately around a year ago my phone got stolen. I didnt contact you to cancel, I just got a new phone and new contract with a different supplier. I have still been paying my monthly bill all this time as I havent found the time to contact you. I really need to cancel my contract as I am paying around £15 per month for a phone that I no longer have. The phone is also connected to a different number so I cannot call you from said number to cancel. Hopefully you can help.

[jonsie · Accepted solution]

Follow this guide

Guide: Cancelling Your Contract 

[Bambino]

@ahbarlow You've waited a year to try to resolve this? We are all customers. No one here can help you.

First thing you need to do is report the phone as stolen, and take it from there: Lost or Stolen O2 Device