I reported to O2 in October 2023 that I have been a victim of identity theft, where someone has set up a fraudulent account with O2. I was told that they would look into it and get back to me within 30 days. After several emails and phone calls I am still in the same position 6 months later.
About a month ago I spoke to someone who actually gave me a fraud case ticket number. Today I phoned for an update where they couldn’t find the ticket number, account number or phone number. They then cut me off. I tried again to which the exact same happened. After calming down I tried for a third time and yet again the same happened.
O2’s customer service is the worst I have ever experienced, where you get no help or information.
As O2 have not sorted out my issue and the fraudulent activity is still on my credit report, I have now had my credit card removed from me and I am now concerned about my mortgage.
O2 you should be ashamed and this is not acceptable. I feel completely stranded and lost as to what to do or who to turn to.
