cancel
Showing results for 
Search instead for 
Did you mean: 

I bought an Samsung s23 ultra from Facebook now is blacklisted

DanielLondon89
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I purchased a brand new Samsung S23 Ultra from the Facebook Marketplace at a great price. To ensure it wasn't blocked from the network, I verified the IMEI with the seller, which was clean. However, after two weeks of use, I couldn't make calls or connect to the internet. My SIM provider confirmed there were no issues on their end. I informed them about my phone change and where I bought it. They suggested I check the phone's blacklist status again, and after doing so, it indeed showed as blacklisted. What steps should I take now? Is there any recourse in this situation?

 

 

 

 

 

Message 1 of 4
1,935 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 145051 Posts
  • 635 Topics
  • 27831 Solutions
Registered:

@DanielLondon89 

It's a common scam and you've been had over.

You need to get your money back off the seller who will now probably have vanished.

You can report it to the police but likely to be considered a civil matter.

Lesson to be learnt the hard way sadly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>

View solution in original post

Message 2 of 4
1,930 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 145051 Posts
  • 635 Topics
  • 27831 Solutions
Registered:

@DanielLondon89 

It's a common scam and you've been had over.

You need to get your money back off the seller who will now probably have vanished.

You can report it to the police but likely to be considered a civil matter.

Lesson to be learnt the hard way sadly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 2 of 4
1,931 Views

Enlli
Level 66: Unequalled
  • 6800 Posts
  • 50 Topics
  • 1521 Solutions
Registered:

Sell on eBay or Facebook, wait a few weeks then report lost or stolen and claim on insurance.

Scam as old as the hills, I'm afraid.

Probably sold on FB as eBay have tightened up.

You can only try the seller, but they may well disappear 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 3 of 4
1,924 Views

jonsie
Level 94: Supreme
  • 93253 Posts
  • 609 Topics
  • 6984 Solutions
Registered: