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How do you email a person at O2 and get a personal response?

Whywhywhywhywhy
Level 1: Joiner
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I have had an email from mycare telling me I owe O2 money for a bill I can not see on myO2 account.  I need answers by email as I am slightly deaf.  How can this be achieved?

 

 

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madasaf1sh
Level 68: Extraordinaire
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@Whywhywhywhywhy 

 

o2 dont offer Email support, mainly for GDPR and security reasons, the best option is to message o2  on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 68: Extraordinaire
  • 5889 Posts
  • 32 Topics
  • 1923 Solutions
Registered:

@Whywhywhywhywhy 

 

o2 dont offer Email support, mainly for GDPR and security reasons, the best option is to message o2  on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 2
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