How do you email a person at O2 and get a personal response?

[Whywhywhywhywhy]

I have had an email from mycare telling me I owe O2 money for a bill I can not see on myO2 account.  I need answers by email as I am slightly deaf.  How can this be achieved?

[madasaf1sh · Accepted solution]

@Whywhywhywhywhy 

o2 dont offer Email support, mainly for GDPR and security reasons, the best option is to message o2  on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this