Fraud on my account O2

[missvee]

Can you imagine 02 has placed up to 5 IPhones 14 on my account. 

then they are trying to deduct the DVD from my account.

theyre not picking up the phone or talking in chat app.

Sent an email and no response.

They need to respond and adjust 

[Cleoriff · Accepted solution]

@missvee 

O2 advice here   https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing

https://www.actionfraud.police.uk/

https://community.o2.co.uk/t5/Welcome-News/Phishing-Smishing-amp-Scams-Latest-info-amp-advice/m-p/13...

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[MI5]

@missvee 

I'll ask @O2Sarah- to assist as this sounds like a major security risk on your account.

[O2Sarah-]

Thanks for the tag @MI5 

@missvee I will end you a private message so we can look into this.