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Does anyone actually help at O2, what a load of rubbish the support is

Driftwoodwilly
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Been trying to pay off my device plans in full for 3 days now and unable to speak with anyone, kept on hold for 90 mins plus, and there is no such thing as chat support. 

Very clear decision to want to leave this mickey mouse outfit.

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madasaf1sh
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@Driftwoodwilly 


Try calling 0800 902 0217 they should be able to process payment, chat services should never be used for payments unless you want your data stored in plain text, on a 3rd party platform... 

 

Good luck if you go to any of the other networks which all use horrible chat bots for support.... 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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MI5
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@Driftwoodwilly 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Driftwoodwilly
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Thanks, however I do not use these any of these social media platforms. Surely the idea is that you would go directly to the company website to be serviced and not expected to go via third party platforms. I appreciate your input.

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madasaf1sh
Level 76: Forum Legend
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@Driftwoodwilly 


Try calling 0800 902 0217 they should be able to process payment, chat services should never be used for payments unless you want your data stored in plain text, on a 3rd party platform... 

 

Good luck if you go to any of the other networks which all use horrible chat bots for support.... 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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