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Device Plan Payment error

Jebb218
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Help. O2 can't help me other than suggesting to pay via bank transfer. 

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Bambino
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@Jebb218 I'm not quite sure why they told you that. See this guide for different ways to pay:

How can I pay my bill? (o2.co.uk)

If you're still having difficulty you can contact O2 through social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

 

I DO NOT WORK FOR O2



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Bambino
Level 84: Resplendent
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@Jebb218 I'm not quite sure why they told you that. See this guide for different ways to pay:

How can I pay my bill? (o2.co.uk)

If you're still having difficulty you can contact O2 through social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

 

I DO NOT WORK FOR O2



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Jebb218
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I don't know what to do. Automated calls ask for my payment yet it keeps failing. The only options left for me is bank transfer and cheque. This is so frustrating as they keep restricting my phone like it's my fault which is not. This is O2 fault and no one from them can help me with my account. They can only know I have overdue but they can't see that I can't make a payment because their app and website is giving me this error. 

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MI5
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@Jebb218 

You need to setup a direct debit to avoid these kind of issues. 

Guide: How to Pay Your Bill (Contract) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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