Customer Service Contact

[NickHuttonDrone]

I have tried calling o2 for 5 days now, totalling 10 hours of hold music to talk to someone urgently about my account and can’t get hold of anyone. 

I have tried these numbers; 

0800 588 4213
0800 902 0217
0344 809 0202

PLEASE HELP 

[MI5]

@NickHuttonDrone 

Guide here Guide: How to find help & contact O2 

Call at 8.00am for the best chance.

[Oxonian]

@NickHuttonDrone 

If you tell us what your issue is, we will be able to suggest whether it is a problem that is capable of bring addressed by a visit to an O2 retail store :-

Store locator | O2 UK | Find Your Nearest O2 Store

https://stores.o2.co.uk/

The O2 retail stores can help with some issues but not others. 

[MI5]

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@Oxonian wrote:

@NickHuttonDrone 

If you tell us what your issue is, we will be able to suggest whether it is a problem that is capable of bring addressed by a visit to an O2 retail store :-

Store locator | O2 UK | Find Your Nearest O2 Store

https://stores.o2.co.uk/

The O2 retail stores can help with some issues but not others. 

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You do know that's covered in the guide I posted surely?

[Oxonian]

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@MI5 wrote:

You do know that's covered in the guide I posted surely?

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Of course @MI5 ; merely emphasising the point for the convenience of the OP. 👍

[MI5]

lol

[NickHuttonDrone]

Well O2 have miss sold my account that was never activated to a debt collector and I was asked to call back after 7 days (2 weeks again now) to get a notice of corrections to be sent to Experian. It’s resolved with the debt collector, but still showing negatively on my credit score 

[madasaf1sh]

@NickHuttonDrone 

Experian take upto 6 weeks (sometimes longer) to process credit file updates.. 

Your best thing to do is log a issue with them (Experian), and they will liase with o2, as that can sometime speed up there processes..