Contract

[Nathan03]

I have been back and forth with O2 last month about a scamming situation, I was directed to cancel my direct debits and wait until the investigation was fully carried out which was going to take around 30 days. It has been a month and I was told on the 24th which is my payment day to ring up and talk over the situation to find answers about the investigation. However, you have took my services off me so there is no possible way I can get in contact with you. I have been emailed about losing my contract if I don't sort it out with you but it's impossible for me to phone when you have taken my services off me. I would appreciate if somebody actually got on contact with me about the investigation because I haven't heard nothing from nobody and I'd hope that you don't treat all of your loyal customers like this.

[Bambino]

@Nathan03 This is not O2. This is a customer community. You need to speak to customer service. You can download Skype to call the numbers below for free: Guide: A Guide to Skype 
Call +44800 902 0217 (Payment Management) or +44800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[Enlli]

So basically by telling you to cancel the direct debit they have put you in the situation where they have put you into arrears and could end up in a worse situation.

I assume this has been passed to the fraud team and they won't tell you anything until their investigation is complete.

Hate to say it but they move extremely slowly.

As the complaints department also move at a snails pace. I would set the ball rolling for an official complaint as after 8 weeks or a deadlock letter you can go to the communications ombudsman.