on 16-02-2021 10:36
So my 24 month contract ends in April and I want to stop that contract.
i have bought a new phone separately so want to buy a sim only deal hopefully from o2 for that phone. But I also want to keep /transfer over my current number to said new phone. If I cam staying with o2 but changing phones can I do this?
is this easy to do? Should I just call them? Or should I just cancel with o2 completely and get a sim only from somewhere else to be less complicated?
on 16-02-2021 10:46
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
16-02-2021 10:50 - edited 16-02-2021 10:51
16-02-2021 10:50 - edited 16-02-2021 10:51
Deleted by me.
Veritas Numquam Perit
on 16-02-2021 11:11
Hello @Rebecca4
You don't need to cancel your contract, but instead, only upgrade it to a sim only.
You have a few options on how you can do this, you can contact customer services on 202 or 0344 809 0202, or use the MyO2 application. Upgrading doesn't mean that you have to take out a device plan.
Simply upgrading to a Sim Only means you won't need to cancel, transfer any numbers or information.
Hope this helps!