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Cancel my account

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Premiumtext
Level 1: Joiner
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on ‎13-07-2022 14:26

on ‎13-07-2022 14:26

Hi everyone. I change my tariff 2 month ago. From 17 May my tariff £25.61 but I paid £75 and last month I paid £80. I don't know why. So how can I cancel my account. Thanks the answer. 

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MI5
Level 94: Supreme
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on ‎13-07-2022 14:35

on ‎13-07-2022 14:35

@Premiumtext 

How to cancel here but you will need to pay off in full Guide: Cancelling Your Contract 

If you are having problems with premium texts, see this guide Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

How to prevent extra charges here Guide: Tips to avoid unexpected charges on your bill 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144335 Posts
  • 634 Topics
  • 27666 Solutions
Registered:

on ‎13-07-2022 14:35

on ‎13-07-2022 14:35

@Premiumtext 

How to cancel here but you will need to pay off in full Guide: Cancelling Your Contract 

If you are having problems with premium texts, see this guide Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

How to prevent extra charges here Guide: Tips to avoid unexpected charges on your bill 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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gmarkj
Level 66: Unequalled
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on ‎13-07-2022 14:36

on ‎13-07-2022 14:36

You need to understand what the charges are for first @Premiumtext as you will need to pay off the remainder of your contract if you cancel.

Check the advice in the below guides:

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Guide: How do I get to the 'Download Bill' page? (to check what the charges are for)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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