Solved: Can’t leave O2 without cancelling direct debit

Starksbark · ‎05-12-2023

Shocking service. Chat bots can’t help, people chat service send you round in circles which ultimately lands you to call 202 and nobody answers the customer service calls. Is there an option in the app to cancel? Seems like only option is to cancel DD. Terrible thinking from O2, deliberate tactic to prevent people going or delay for another’s months income?

MI5 · ‎05-12-2023

@Starksbark

How to here Guide: Cancelling Your Contract

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎05-12-2023

@Starksbark

How to here Guide: Cancelling Your Contract

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Oxonian · ‎05-12-2023

@Starksbark

Don't cancel your direct debit ; follow the guidance that @MI5 has provided.

Cancelling your DD will result in you owing money to O2, the potential involvement of debt collectors and a possible hit for your credit rating.

O2

Can’t leave O2 without cancelling direct debit

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