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1 ACCEPTED SOLUTION
Accepted Solutions
- 144700 Posts
- 634 Topics
- 27733 Solutions
Only if it's still you.
How do I change my name?
We’ve made it easier for you to change your name on your account. Now you can upload your documents in My O2 so that we can verify the name changes.
Get started by signing into My O2 and select ‘Manage details’ – we’ll send you a one-time access code to your device so you can view and edit your details.
To change your name, select ‘Edit your name’, then enter your new name and upload one of the following documents directly into your My O2 account:
- Marriage certificate
- Certificate of civil partnership
- Deed poll
- Reissued birth certificate showing your old and new name (only in Scotland)
You can then submit the change, and we’ll check your documentation. If everything’s correct, your name will be updated. If you have any issues with requesting a name change, please get in touch.
Otherwise the new person will need to get a new account in their name and pass the credit checks.
- 144700 Posts
- 634 Topics
- 27733 Solutions
Only if it's still you.
How do I change my name?
We’ve made it easier for you to change your name on your account. Now you can upload your documents in My O2 so that we can verify the name changes.
Get started by signing into My O2 and select ‘Manage details’ – we’ll send you a one-time access code to your device so you can view and edit your details.
To change your name, select ‘Edit your name’, then enter your new name and upload one of the following documents directly into your My O2 account:
- Marriage certificate
- Certificate of civil partnership
- Deed poll
- Reissued birth certificate showing your old and new name (only in Scotland)
You can then submit the change, and we’ll check your documentation. If everything’s correct, your name will be updated. If you have any issues with requesting a name change, please get in touch.
Otherwise the new person will need to get a new account in their name and pass the credit checks.
